Privacy Policy

1. About Us

STRA Evacuation Plans Pty Ltd (ABN 57 654 044 247) ("we", "us", "our") provides compliant evacuation diagrams and emergency information packs for short-term rental accommodation properties in New South Wales, Australia. This Privacy Policy explains how we handle personal information we collect through our website at straevacplans.com and in the course of providing our services.

2. Information We Collect

We may collect the following types of personal information:

• Contact details — your name, email address, and phone number when you submit an enquiry through our contact form or contact us directly.
• Property information — the address and type of property for which you require evacuation diagrams or an emergency information pack.
• Floor plans and documents — floor plans or other documents you provide to enable us to prepare your diagrams.
• Correspondence — records of emails, phone calls, or other communications between you and us.
• Technical data — standard server logs including IP address, browser type, and pages visited, collected automatically when you use our website.

3. How We Use Your Information

We use the personal information we collect to:

• Respond to your enquiries and provide quotes.
• Prepare and deliver evacuation diagrams and emergency information packs.
• Communicate with you about your order or service.
• Comply with our legal and regulatory obligations.
• Improve our website and services.

We do not use your personal information for unsolicited marketing without your consent.

4. Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service providers — trusted third-party providers who assist us in operating our website or delivering our services (for example, email delivery services), subject to confidentiality obligations.
• Legal requirements — where we are required to disclose information by law, court order, or government authority.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website uses HTTPS encryption for all data in transit. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Floor plans and completed diagrams are retained for a reasonable period to allow for re-orders or amendments, after which they are securely deleted.

7. Your Rights

Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Make a complaint about how we have handled your personal information.

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect some functionality of the site.

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us: